To log in, visit the login page on your browser or open the mobile app. Enter your username and password. If you’re logging in for the first time, you may be prompted to create a new password and verify your identity through a one-time passcode sent to your registered email or phone number.

If you forget your username or password, click the "Forgot Username/Password" link on the login page. Follow the instructions to recover your username or reset your password. You’ll need to verify your identity using your email, phone number.

After logging in, navigate to the "Accounts" section on the dashboard. Here, you can view your account balances and transaction history. For detailed transaction history, click on the specific account.

Yes, you can customize your dashboard by adding or removing widgets. Click on the "Customize" button on your dashboard to select the widgets you want to display, such as Quick Transfer, Bill Pay, or Alerts.

To transfer money between your accounts, go to the "Transfers" section. Select the accounts you want to transfer from and to, enter the amount, and click "Submit." You can also schedule future or recurring transfers.

Yes, the platform includes a Bill Pay feature. Navigate to the "Bill Pay" section, add your billers, and schedule your payments. You can also set up automatic payments for recurring bills.

Go to the "Alerts" section in the settings. You can set up various alerts, such as low balance alerts, large transaction alerts, and payment due alerts. Choose your preferred delivery method (email, SMS, or push notification).

The platform includes multi-factor authentication (MFA), biometric login (such as fingerprint or face recognition on mobile devices), and the ability to lock/unlock your cards directly from the app. You can also review login history and set up security alerts.

To update your contact information, go to the "Profile" section. Here, you can change your phone number, email address, and mailing address. You may need to verify these changes through a one-time passcode.

If you notice any suspicious activity, immediately lock your account using the mobile app or web platform. Then, contact customer support to report the activity and take further steps to secure your account.

In the "Transfers" or "Bill Pay" section, select the option to make a recurring transfer or payment. Choose the frequency (e.g., weekly, monthly) and specify the start and end dates.

Yes, you can apply for various types of loans through the platform. Navigate to the "Loan Application" section, choose the type of loan you need, and follow the steps to complete the application.

To link an external account, go to the "Account Aggregation" section. You’ll need to provide your login credentials for the external account and verify it via instant account verification or trial deposits.

SavvyMoney is a feature that provides you with your credit score, credit report, and personalized credit offers. Access this feature from your dashboard to view your credit information and explore credit-building tools.

Quick Access allows you to view your account balances without logging in. To enable this, go to the app settings and turn on Quick Access. You can view your balances by swiping on the app's home screen.

For assistance, you can use the in-app help feature, contact customer support via secure messaging, or call the customer service hotline. There is also a comprehensive FAQ section within the platform that addresses common issues.

To set up biometric authentication, navigate to the "Settings" section of the mobile app. Select "Biometric Authentication" and follow the prompts to enable fingerprint or face recognition for login.

The Travel Notifications feature allows you to inform your bank of upcoming travel plans, which helps prevent your card from being flagged for suspicious activity when used in different locations.

To enable push notifications, go to the "Settings" section of the mobile app, select "Notifications," and turn on push notifications. You can choose which types of alerts you want to receive.

Yes, you can view and download your eStatements by going to the "eStatements" section. Choose the statement period and download it as a PDF for your records.

Quick Transfer allows you to quickly move funds between your accounts with just a few taps. Select the accounts involved, enter the amount, and confirm the transfer—all from your dashboard.

You can manage your cards by navigating to the "Card Management" section. Here, you can lock/unlock your card, report it as lost or stolen, and set up travel notifications.

First, ensure your app is updated to the latest version. If the problem persists, try restarting your device or reinstalling the app. If issues continue, contact customer support for further assistance.

You can link your accounts to a digital wallet like Apple Pay, Google Pay, or Samsung Pay through the "Digital Wallet" section. Once linked, you can manage your digital payments directly from the app.

Widgets are customizable modules on your dashboard that provide quick access to features like transfers, bill pay, and alerts. You can add or remove widgets to tailor your dashboard to your preferences.